Rules for creator support, boosts, fees, refunds, payout transparency, fraud review, and payment safety.
These public trust pages are written as operational platform rules for GenReelz. They do not replace legal advice, but they define the production baseline for accounts, uploads, contests, support, rights, and consent.
Support and boosts are ways to financially encourage a creator, profile, project, or video when the feature is available.
A support action does not guarantee custom work, creator replies, sponsorship, casting access, ranking placement, contest outcomes, or future rewards.
Payment flows should show gross support, platform fee, processing fee, creator estimate, currency, payout timing, and any tax or provider restrictions.
Payouts may require identity verification, payout account approval, fraud review, minimum thresholds, and compliance with creator terms.
Refunds, chargebacks, failed payments, duplicate payments, mistaken payments, and fraud concerns should follow a clear support workflow.
GenReelz may hold or reverse support linked to abuse, rights disputes, unclaimed external content, suspicious activity, or policy violations.
Large or unusual payments, high-frequency boosts, minors, suspicious cards, payout changes, or creator-claim mismatches should trigger extra review.
Creators and supporters must not use support flows for bribery, manipulation, harassment, off-platform scams, or prohibited transactions.